COVID-19 INFORMATION

ACCESSING THE SURGERY - IMPORTANT INFORMATION

NEW LOCKDOWN RESTRICTIONS IN PLACE FROM 5TH NOVEMBER 2020

If you need medical attention, we are OPEN and still here to help. Things are working a bit differently at the moment, but that is to keep everyone safe. Under the new lock down period we will remain open to treat patients offering care which is safe, necessary and clinically prioritised.

We now have a telephone triage system in place and this will allow you to be triaged by our clinical staff to assess your needs. Please ONLY ATTEND surgery when asked to do so by a clinician. Alternative options maybe offered such as a telephone appointment or video consultation.

You can also order your prescription via the NHS APP or by simply emailing the surgery at prescriptions.rycroftsurgery@nhs.net Please telephone the practice if this is not something you would normally do.

DO NOT attend the practice if you have a HIGH TEMPERATURE, OR A NEW OR CONTINUOUS COUGH OR SHORTNESS OF BREATH OR SUDDEN CHANGE OF TASTE OR SMELL, as this may mean you have coronavirus (COVID-19.) Stay at home and visit https:/111.nhs.uk/covid-19/ to complete an online assessment or alternatively call NHS 111.

There is more information about choosing the right service on the NHS Wakefield CCG website https://www.wakefieldccg.nhs.uk/home/patient-in-wakefield/local-services/choosing-the-right-service/

FACE COVERINGS

From now, we are asking all patients to wear a face covering if they attend the practice for an apppointment. Face coverings should not be worn by children under three and by people who would find this difficult (such as patients with breathing difficulties.) Further advice about wearing face coverings in enclosed spaces can be found at https://www.gov.uk/government/news/public-advised-to-cover-faces-in-enclosed-spaces

Clinicians that are seeing patients face-to-face will be wearing personal protective equipment (PPE-face mask/gloves/aprons.) This is for your safety as well as theirs.

 

COVID-19 - UPDATE 30.07.2020

Following the latest goverment guidelines a new symptom for Covid-19 is now loss of OR change in smell or taste, that has now been added to the previous list of symptoms that included a fever OR a new, continuous cough. Everyone should now self isolate if they develop any of the above symptoms. The individual affected should self isolate for 10 days or longer if they still have symptoms and the household must self isolate for 14 days

 

UPDATE 06.07.2020

We now have a one-way system in place within the surgery. Please be advised to wear a face mask or face covering when entering the surgery and follow the clear guidance on how to navigate around the surgery.

 

UPDATE 15.06.2020

Face to face appointments are now being offered at South Hiendley Surgery, once triaged by a clinician. We have an intercom system in place for patients to speak to staff on entering the building.

PLEASE CAN WE KINDLY ASK THAT YOU WEAR FACE MASKS/FACE COVERINGS, FOR EXAMPLE A SCARF IF YOU DO NOT HAVE A FACE MASK, WHEN ASKED TO COME TO SURGERY FOR A FACE TO FACE APPOINTMENT. THIS WILL APPLY TO BOTH RYCROFT AND SOUTH HIENDLEY SURGERY.

 

COVID-19 - Information

CORONAVIRUS (COVID-19) - Patients seeking information on Coronavirus should go to NHS 111 online as NHS 111 is experiencing very high call volumes please use the NHS.uk Covid-19 website.

We would like to thankyou for your co-operation, patience and understanding with regards to the changes we have had to implement at the Surgery in order to protect people's health.

 

 

Please wash your hands with warm water and soap regulary.

The following appointments will still be going ahead for the time being but maybe subject to change, as long as you are not displaying any of the symptoms.

  • Dressings
  • Depo
  • Prostap Injections
  • 6-8 weeks baby checks
  • Baby immunisations (Baby's still need to be covered)
  • INR checks
  • Urgent bloods only (Requested by GP)
  • Urgent ECG's only (Requested by the GP)
  • B12 Injections (only when due)

 

Access to the Surgery

PLEASE DO NOT ATTEND THE PRACTICE WITHOUT FIRST SPEAKING WITH A MEMBER OF STAFF WHO WILL BE ABLE TO ASSIST YOU WITH YOUR PROBLEM. ALL APPOINTMENTS AT THE PRACTICE ARE CURRENTLY BEING TRIAGED.

 

Prescription

48 HOURS OF NOTICE WILL BE ADHERED TO WHEREVER POSSIBLE DUE TO LARGE VOLUMES OF MEDICATIONS BEING REQUESTED.

  • Paper requests for prescriptions are being discouraged to again avoid the spread of the virus.
  • If you are not registered for EPS - (Electronic Prescribing Service) please contact the Surgery to nominate your chosen pharmacy, otherwise we will nominate a local pharmacy for you close to where you live.
  • Email requests for prescriptions to prescriptions.rycroftsurgery@nhs.net

 

Sick Notes

IF YOU REQUIRE A SICK NOTE FOR PROBLEMS UNRELATED TO THE CORONAVIRUS, PLEASE EMAIL THE PRACTICE ON - prescriptions.rycroftsurgery@nhs.net. IF IT IS DUE TO THE CORONAVIRUS YOU MUST SELF CERTIFY FOR THE FIRST 7 DAYS. IF YOU REQUIRE A NOTE LONGER THAN 7 DAYS FOR CORONAVIRUS  PLEASE CHECK THE NHS 111 ONLINE WESBITE FOR FURTHER DETAILS.

South Hiendley Surgery - UNTIL FURTHER NOTICE SOUTH HIENDLEY SURGERY WILL ONLY BE OPEN VIA TELECOM ON THE FRONT DOOR FOR FACE TO FACE APPOINTMENTS AND COLLECTION OF MEDICATIONS. IF YOU NEED MEDICAL ADVICE PLEASE CALL 01226 725555.

 

All Forms and Subject Access Requests for Medical Records

AT THIS PRESENT TIME WE CANNOT GUARANTEE THAT FORMS AND SUBJECT ACCESS REQUESTS FOR MEDICAL RECORDS CAN BE COMPLETED WITHIN THE CURRENT SET TIMESCALES.

OUR PRIORITY AT THE MOMENT IS TO PROTECT OUR STAFF AND PATIENTS.

 

Non-Medical Help - Coronavirus

Live Well Wakefield is a social prescribing service that links adult 18+, registered with a Wakefield GP - like ours, with non-medical support in the local area.

During the current Covid-19 outbreak they're still accepting social prescribing referrals and are also encouraging referrals from our vulnerable patients who are self isolating and have no support to access shopping, medication delivery and or befriending support. They can also support you with information on up to date safety advice and help you to access additional support serices as appropriate during this time.

Information on their Standard service and what 'Social Prescribing' is, can be found on their Live Well website.

At present Live Well Wakefield are unable to offer face to face appointments but all assessments will be completed over the phone/email or with a family member if appropriate to ensure they can continue to support all.

To refer yourself- complete their online form Live Well Wakefield - Referrals

call them on 01924 255363 and follow instructions on the anser machine message  or message them on facebook @LiveWellWakefield

Would you like help with stopping smoking? please see our Stop Smoking poster.

CAMHS self-referral guidance for young people, carers and families

 

Information for Patents

Please see attached helpful information for parents.

COVID-19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID-19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to the Healthier Together website for advice or contact 111 or your GP. For information about crying babies got to Healthier Together website If your child is severely unwell call 999 or go to th emergency department.

 

Smoking Information

Smoking tobacco is known to damage the lungs. Evidence shows COVID-19 virus attacks the respiratory system. Smokers with COVID-19 are 14 times more likely to develop severe disease. In light of this there has never been a better time to quit. Please call Yorkshire Smokefree for phone support today on 07767 008 956.

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