ACCESSING THE SURGERY - IMPORTANT INFORMATION
NEW LOCKDOWN RESTRICTIONS IN PLACE FROM 5TH NOVEMBER 2020
If you need medical attention, we are OPEN and still here to help. Things are working a bit differently at the moment, but that is to keep everyone safe. Under the new lock down period we will remain open to treat patients offering care which is safe, necessary and clinically prioritised.
We now have a telephone triage system in place and this will allow you to be triaged by our clinical staff to assess your needs. Please ONLY ATTEND surgery when asked to do so by a clinician. Alternative options maybe offered such as a telephone appointment or video consultation.
You can also order your prescription via the NHS APP or by simply emailing the surgery at firstname.lastname@example.org Please telephone the practice if this is not something you would normally do.
DO NOT attend the practice if you have a HIGH TEMPERATURE, OR A NEW OR CONTINUOUS COUGH OR SHORTNESS OF BREATH OR SUDDEN CHANGE OF TASTE OR SMELL, as this may mean you have coronavirus (COVID-19.) Stay at home and visit https:/111.nhs.uk/covid-19/ to complete an online assessment or alternatively call NHS 111.
There is more information about choosing the right service on the NHS Wakefield CCG website https://www.wakefieldccg.nhs.uk/home/patient-in-wakefield/local-services/choosing-the-right-service/
From now, we are asking all patients to wear a face covering if they attend the practice for an apppointment. Face coverings should not be worn by children under three and by people who would find this difficult (such as patients with breathing difficulties.) Further advice about wearing face coverings in enclosed spaces can be found at https://www.gov.uk/government/news/public-advised-to-cover-faces-in-enclosed-spaces
Clinicians that are seeing patients face-to-face will be wearing personal protective equipment (PPE-face mask/gloves/aprons.) This is for your safety as well as theirs.
Following the latest goverment guidelines a new symptom for Covid-19 is now loss of OR change in smell or taste, that has now been added to the previous list of symptoms that included a fever OR a new, continuous cough. Everyone should now self isolate if they develop any of the above symptoms. The individual affected should self isolate for 10 days or longer if they still have symptoms and the household must self isolate for 14 days.
We now have a one-way system in place within the surgery. Please be advised to wear a face mask or face covering when entering the surgery and follow the clear guidance on how to navigate around the surgery.
Face to face appointments are now being offered at South Hiendley Surgery, once triaged by a clinician. We have an intercom system in place for patients to speak to staff on entering the building.
PLEASE CAN WE KINDLY ASK THAT YOU WEAR FACE MASKS/FACE COVERINGS, FOR EXAMPLE A SCARF IF YOU DO NOT HAVE A FACE MASK, WHEN ASKED TO COME TO SURGERY FOR A FACE TO FACE APPOINTMENT. THIS WILL APPLY TO BOTH RYCROFT AND SOUTH HIENDLEY SURGERY.
CORONAVIRUS (COVID-19) - Patients seeking information on Coronavirus should go to NHS 111 online as NHS 111 is experiencing very high call volumes please use the NHS.uk Covid-19 website.
We would like to thankyou for your co-operation, patience and understanding with regards to the changes we have had to implement at the Surgery in order to protect people's health.
Please wash your hands with warm water and soap regulary.
The following appointments will still be going ahead for the time being but maybe subject to change, as long as you are not displaying any of the symptoms.
PLEASE DO NOT ATTEND THE PRACTICE WITHOUT FIRST SPEAKING WITH A MEMBER OF STAFF WHO WILL BE ABLE TO ASSIST YOU WITH YOUR PROBLEM. ALL APPOINTMENTS AT THE PRACTICE ARE CURRENTLY BEING TRIAGED.
48 HOURS OF NOTICE WILL BE ADHERED TO WHEREVER POSSIBLE DUE TO LARGE VOLUMES OF MEDICATIONS BEING REQUESTED.
IF YOU REQUIRE A SICK NOTE FOR PROBLEMS UNRELATED TO THE CORONAVIRUS, PLEASE EMAIL THE PRACTICE ON - email@example.com. IF IT IS DUE TO THE CORONAVIRUS YOU MUST SELF CERTIFY FOR THE FIRST 7 DAYS. IF YOU REQUIRE A NOTE LONGER THAN 7 DAYS FOR CORONAVIRUS PLEASE CHECK THE NHS 111 ONLINE WESBITE FOR FURTHER DETAILS.
South Hiendley Surgery - UNTIL FURTHER NOTICE SOUTH HIENDLEY SURGERY WILL ONLY BE OPEN VIA TELECOM ON THE FRONT DOOR FOR FACE TO FACE APPOINTMENTS AND COLLECTION OF MEDICATIONS. IF YOU NEED MEDICAL ADVICE PLEASE CALL 01226 725555.
AT THIS PRESENT TIME WE CANNOT GUARANTEE THAT FORMS AND SUBJECT ACCESS REQUESTS FOR MEDICAL RECORDS CAN BE COMPLETED WITHIN THE CURRENT SET TIMESCALES.
OUR PRIORITY AT THE MOMENT IS TO PROTECT OUR STAFF AND PATIENTS.
Live Well Wakefield is a social prescribing service that links adult 18+, registered with a Wakefield GP - like ours, with non-medical support in the local area.
During the current Covid-19 outbreak they're still accepting social prescribing referrals and are also encouraging referrals from our vulnerable patients who are self isolating and have no support to access shopping, medication delivery and or befriending support. They can also support you with information on up to date safety advice and help you to access additional support serices as appropriate during this time.
Information on their Standard service and what 'Social Prescribing' is, can be found on their Live Well website.
At present Live Well Wakefield are unable to offer face to face appointments but all assessments will be completed over the phone/email or with a family member if appropriate to ensure they can continue to support all.
To refer yourself- complete their online form Live Well Wakefield - Referrals
call them on 01924 255363 and follow instructions on the anser machine message or message them on facebook @LiveWellWakefield
Would you like help with stopping smoking? please see our Stop Smoking poster.
COVID-19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID-19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to the Healthier Together website for advice or contact 111 or your GP. For information about crying babies got to Healthier Together website If your child is severely unwell call 999 or go to th emergency department.
Smoking tobacco is known to damage the lungs. Evidence shows COVID-19 virus attacks the respiratory system. Smokers with COVID-19 are 14 times more likely to develop severe disease. In light of this there has never been a better time to quit. Please call Yorkshire Smokefree for phone support today on 07767 008 956.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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